On Monday, July 27th we will be transitioning to a newly designed debit card for all customers. This page is to provide you with a resource as you get acclimated with your new card.
Your new debit card has a new card number and expiration date, as well as enhanced features, including Tap to Pay, mobile card controls, better security and – coming soon – digital wallet capability.
Simply tap your card at checkout and you’re done! For most purchases, when using Tap to Pay there’s no inserting your card or entering a PIN. It’s the same secure technology you love in your smartphone, now built right into your card. Perfect for coffee runs, quick errands, and when you’re juggling bags (or kids!).
Your new card works seamlessly with enhanced features in our mobile app and online banking:
Your safety is our priority. Your new card includes:
Add your new debit card to your favorite digital wallet. Instead of carrying physical cards, you can use your digital wallet to make purchases in stores, online, and in apps. Popular digital wallet services include Apple Pay for iPhone users and Google Pay for Android users. Digital wallets use advanced security features like encryption and tokenization to protect your card information, making them a safe and convenient alternative to traditional payment methods.
Note: Update your card information with merchants for automatic payments (Netflix, utilities, insurance, gym memberships, etc.)
Visit our Tates Creek Branch for an instant-issue card printed while you wait (fastest option), or we can mail a replacement card to you at no charge (arrives in 7-10 business days). After 6:00 AM EDT on July 27th, you will not be able to use your old card, so contact us right away if your new card hasn’t arrived by July 22nd.
Note: Instant-issue cards are only available at our Tates Creek Branch.
Visit our Tates Creek Branch for an instant-issue card printed while you wait, or we can mail a replacement card to you at no charge. There is no fee for a replacement card in this situation.
Note: Instant-issue cards are only available at our Tates Creek Branch.
No problem! Your new card can be activated starting July 27th. If you need access to your funds before then, please contact us at (859) 219-2900 or visit any branch. We can help you with:
Yes. Continue using your old card normally until July 27th. Your new card cannot be activated until that date. We recommend keeping your new card in a safe place until July 27th.
Starting July 27th, call (800) 290-7893 to activate your card. You’ll need:
Please contact Customer Service at (859) 219-2900 and we will help you activate the card. In some cases, we may need to make adjustments to your account profile before activation can be completed. Our team will walk you through the process and resolve any issues quickly.
Yes. You will receive a new card number. This is why you must update any recurring payments.
Yes. You will set your new PIN during the activation process.
Absolutely. This only affects your debit card. Your account, direct deposits, account number and routing number do not change.
It will be declined. You must use your new card.
Log into each service’s website or app and update your payment information with your new card number and expiration date. Most services have a “Payment Methods” or “Billing” section in settings.
No. Direct deposits are linked to your account number and routing number, not your debit card. They will continue automatically.
ACH automatic payments linked to your account (like mortgage, utilities) will continue normally. Only merchants who store your physical card information need updates.
No. You can continue using current payment methods. Tap to Pay is an additional feature and not required for use.
Anywhere you see the contactless payment symbol at checkout. Most major retailers, restaurants, gas stations and grocery stores now accept it.
Mobile card controls let you manage your card from our mobile app. Download the I Bank with BOL MoBol app, log in, and go to “Card Controls” to turn your card on/off, set spending alerts, get real-time notifications, and set transaction limits (within bank defined maximums).
A digital wallet (also called a mobile wallet or e-wallet) is a secure app on your smartphone, smartwatch, or other device that stores your payment card information digitally. Instead of carrying physical cards, you can use your digital wallet to make purchases in stores, online, and in apps. Popular digital wallet services include Apple Pay for iPhone users and Google Pay for Android users. Digital wallets use advanced security features like encryption and tokenization to protect your card information, making them a safe and convenient alternative to traditional payment methods.
Yes, both Apple Pay and Google Pay are designed with multiple layers of security. When you make a purchase, both services use tokenization—a device-specific number and unique transaction code—so your actual card number is never stored on your device or shared with merchants. Every transaction requires authentication through biometrics Face ID, Touch ID, fingerprint, or your device passcode, preventing unauthorized use.
Helpful downloads and information:
Thank you for banking with us! This upgrade brings you the modern features and security you deserve. Questions? We’re here to help!
